Frequently Asked Questions
Everything you need to know about your Essel Eyewear experience.
How long does shipping take for Essel Eyewear orders?
Standard shipping within the United States typically takes 3-5 business days. International shipping times vary by destination, generally arriving within 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unworn frames in their original packaging. Please ensure the security tag remains attached to be eligible for a full refund.
Do your sunglasses provide UV protection?
Yes, all Essel Eyewear NY sunglasses feature premium lenses that provide 100% UVA and UVB protection to keep your eyes safe and stylish.
Can I add prescription lenses to Essel frames?
While we currently sell frames with standard or polarized lenses, our high-quality acetate and metal frames are designed to be prescription-ready and can be fitted by your local optician.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
How should I care for my new eyewear?
To maintain your frames, always store them in the provided protective case and clean the lenses only with the included microfiber cloth to avoid scratches.